Shipping policy

Thank you for shopping at GEZUNO. This Shipping Policy explains order processing and estimated shipping transit times for orders placed through https://www.gezuno.com.

1. Order Processing Time

Orders require 1–3 business days for processing. Processing includes order verification, preparation, and packaging before dispatch. Business days exclude weekends and applicable holidays.

Order processing time is separate from shipping transit time. Processing begins after an order is successfully placed and may take longer if order details require verification or during periods of high order volume.

2. Shipping Transit Time

The estimated shipping transit time is 6–9 business days after an order has been processed and dispatched. Transit time refers to the period the shipment is in transit to the delivery address.

The total time from order placement to delivery therefore includes both the 1–3 business day processing period and the estimated 6–9 business day transit period. These are estimates, not guaranteed delivery dates. Delays may occur because of carrier operations, weather, customs procedures, or other circumstances outside our reasonable control.

3. Shipping Destinations and Charges

Available shipping destinations, shipping methods, and shipping charges are displayed during checkout based on the delivery address and order details. Please review the shipping information and total charges before submitting your order.

4. Shipment Confirmation and Tracking

When your order has been dispatched, shipment or tracking information will be sent to the email address provided at checkout when tracking is available. Tracking updates may take time to appear in the carrier's system.

5. Delivery Information

Please provide a complete and accurate shipping address and contact information when placing your order. GEZUNO is not responsible for delays caused by incorrect or incomplete address details supplied at checkout. If you notice an address error, contact us as soon as possible. Changes cannot be guaranteed after an order has entered processing or has been dispatched.

6. Delays, Lost, or Damaged Shipments

Delivery estimates may be affected by circumstances beyond our control. If your order appears delayed, has not arrived, or arrives damaged, contact us at hello@gezuno.com with your order number and relevant details. We will review the information and advise you on the next steps.

7. Contact Us

For shipping questions, contact:

Website: https://www.gezuno.com

Email: hello@gezuno.com

Phone: +1 614-299-9200

Business Address: 37 Warren St, Columbus, OH 43215, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed

Last Updated: November 4, 2026